Support
Frequently asked questions
Straight answers about engraving, pricing, shipping, and returns. Not covered here? Email support@personalizeshop.com.
- What does Personalize Shop do?
- Personalize Shop laser-engraves genuine Stanley 40 oz tumblers and Owala FreeSip bottles with names, monograms, and logos, shipped same-day from Pennsylvania when ordered before 2 PM ET.
- Will the engraving fade or wash off?
- No. Laser engraving permanently removes the colored coating to expose the stainless steel underneath. It is not printed or painted, so it never fades, peels, or washes off.
- What color will my engraving be?
- On powder-coated Stanley and Owala drinkware the engraving reveals the silver stainless steel beneath the coating. On the Stanley Gilded collection it reveals a rich gold tone. Your live preview shows the exact result color before you order.
- How fast do you ship?
- Orders placed before 2 PM Eastern on a business day are engraved and shipped the same day from Phoenixville, Pennsylvania via USPS Ground Advantage, which typically delivers in 2–5 business days.
- How much does a personalized tumbler cost?
- A personalized name, monogram, and decorative design are all included in the base price. Only a custom logo adds $10.00. Buy 2 and save $5.00, buy 3 and save $10.00, and orders of 10 or more units save 10%. Shipping is free over $100.00.
- Is the preview accurate?
- Yes. The preview is generated by the same rendering engine that produces the production engraving file, and you approve the exact server-rendered proof before payment. What you see is what gets engraved.
- Are the products genuine Stanley and Owala?
- Yes. We engrave genuine Stanley and Owala products only. Personalize Shop is an independent customization service and is not affiliated with, endorsed by, or sponsored by Stanley 1913 or Owala.
- Can I return a personalized item?
- Personalized items can't be returned unless we made a mistake or the item arrives damaged; in that case we remake it or refund you, free. A typo that was approved on the proof is not covered, though we'll always try to help with a discounted remake.
- Do you take bulk or corporate orders?
- Yes. Company logos, staff names, wedding parties, and team gifts are our specialty: 10+ units save 10%, and every design is approved before engraving. Use the bulk inquiry form and we respond within one business day.
- Can you engrave both sides?
- Not yet. Each item is engraved on one side (front or back, your choice; back is most popular). Two-sided engraving is on our roadmap.