Policies
Shipping
Last updated July 7, 2026
Same-day engraving
Orders placed before 2 PM Eastern on a business day are engraved and handed to USPS the same day. Orders after the cutoff, or on weekends, ship the next business day.
Carrier & timing
We ship from Phoenixville, Pennsylvania (19460) via USPS Ground Advantage. Typical delivery is 2–5 business daysafter shipping. You'll receive tracking by email the moment your label is created.
Cost
Shipping is free on orders over $100.00. Below that, a flat $6.99 rate applies.
Damaged in transit
If your order arrives damaged, email us a photo within 7 days and we remake it or refund you, free. See Returns & remakes.
Questions? Email support@personalizeshop.com or see the FAQ.