Returns & remakes

Personalized items

Because every item is engraved to your design, personalized items can't be returned or exchanged, which is standard for custom goods. That's exactly why you approve the precise engraving proof before paying.

Our mistake, or damaged in transit

If the engraving doesn't match your approved proof, or the item arrives damaged, contact support within 7 days of delivery. We'll remake it or refund you, free, your choice where possible.

Approved typos

The proof you approve is the engraving contract: if a typo was in the approved proof, it isn't covered as our error. We keep your approved proof and design on record, and we'll always try to help with a discounted remake. Just ask.

Refunds

Approved refunds are issued to the original payment method and typically appear within 5–10 business days.